90
Mark Pickavance
TechRadar
“A system with this level of customisation and business process integration should be ideal for IT support, but it requires a full understanding of the tool to get the most out of it.”
Critical Assessment
What Critics Praise
- Free evaluation option
- Extensive customization
- API support on Enterprise tier
Points of Contention
- High cost per agent
- Complicated configuration and learning curve
Professional Reviews
1 review from 1 critic
